A child's future
starts with you

Access to our Helpdesk 5 days per week within office hours 08:30am-5pm (08:30am-4pm Friday) for specialist advice, support and signposting. Our Helpdesk also offers short-term support to families where a full assessment with a Social Worker is not required.

Direct referral onto specialist therapeutic teams, ATTACH (Oxfordshire) [add hyperlink] and Anchor (all other areas) [add hyperlink] can be made from our Helpdesk as well as providing access to our range of workshops, training and support groups.

We operate a mailing list for all areas, where we share news of upcoming events, training and any useful resources. Please ask our Front Door administrator or Helpdesk worker if you want to be included in this list, or email ATV.PermanenceSupport@oxfordshire.gov.uk or call

For those families experiencing more complex challenges, we allocate a Social Worker to complete a holistic assessment of the needs of parents and their children and formulate a support plan. Support can include

• Access to training, workshops and support groups
• Referral onto specialist services
• Direct Social Work intervention
• Support around sharing your child’s life story
• Support around school / education challenges
• Support around contact with your child’s birth family
• Financial support – assessment to consider adoption allowance
• Access to appropriate therapy and the ASGSF (Adoption and Special Guardianship Support Fund)

Support plans are reviewed regularly with our families to ensure that they remain current, appropriate and SMART (Specific, Measurable, Achievable, Realistic, Timely). When work has been completed, families will move out of the service, returning as and when they need us.